Shipping Policy

Everything you need to know about getting your Tippy Tappy order from our hands into yours, across Singapore and the region.

Where do you ship?

We currently deliver within Singapore and ship internationally to selected countries: Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.

We're working on bringing Tippy Tappy to more places, so stay tuned as we expand our international shipping destinations.

Local delivery in Singapore

We offer free delivery within Singapore for orders over S$70, before discounts.

For orders below S$70, the applicable delivery fee will be calculated and shown at checkout before you complete your purchase.

International shipping

International shipping rates are calculated at checkout based on your destination and order details. You'll see the final shipping cost before completing your purchase.

Delivery times may vary depending on your destination, local postal services and customs clearance.

Duties and taxes

For international orders, please note that import duties, taxes and customs fees are not included in your order or shipping charges.

Your order will be shipped with duties and taxes unpaid, which means any applicable import duties, taxes or customs clearance fees are the responsibility of the recipient and may be collected by your local customs authority or delivery carrier before or upon delivery.

These charges vary by country and are determined by the relevant local authorities. Unfortunately, Tippy Tappy is unable to control or predict these charges. We recommend checking with your local customs authority if you would like more information before placing your order.

Any delays caused by customs clearance are also outside of our control.

When will my order ship?

Orders are typically processed and shipped within 2–3 business days.

Once your order is on its way, you'll receive a shipping confirmation email with your tracking information.

How can I track my order?

As soon as your order has been shipped, we'll send you a tracking link by email so you can follow its journey to you.

Please note that tracking updates may take some time to appear after your parcel has been handed over to the delivery carrier.

My package is delayed or missing

If your package is delayed or hasn't arrived, please reach out to us at hello@tippytappy.co with your order number and we'll be happy to look into it for you.